After Ovo took over SSE, some account holders were hit with massive bills for their energy use due to data errors.<\/p>\n\n\n\n
Customers of the energy firm claim they were hit with massive bills of up to \u00a349,000 following the business takeover.<\/p>\n\n\n\n
One customer was told she owed $44,800 for two months’ supply for a one-bedroom flat, according to the Guardian.<\/p>\n\n\n\n
“I’d been asked to send photos of my metres in August because Ovo believed there was an issue,” the woman told the newspaper.<\/p>\n\n\n\n
\u201cI did so and my account went from \u00a3600 in credit to \u00a319,000 in debt. Despite Ovo assuring me this was a mistake, the debt rose to over \u00a344,000 in September.\u201d<\/p>\n\n\n\n
According to the Guardian, the account was discovered to be in credit after the newspaper contacted Ovo, and the woman was compensated.<\/p>\n\n\n\n
The company admitted that metre reading errors affected some customers who were transferred to Ovo after it purchased SSE’s retail division in 2020.<\/p>\n\n\n\n
Another customer, Jane Barclay, told the Guardian that when she submitted metre readings, her projected quarterly energy consumption in her two-person household skyrocketed to \u00a349,000.<\/p>\n\n\n\n
“I was assured my account would be placed on hold, but I am now being chased over a bill of \u00a334,015 for the three months to October,” she said.<\/p>\n\n\n\n
\u201cWhat started as one of modern life\u2019s irritations is now taking up many hours of my week and I\u2019ve hit a brick wall trying to sort it out. I\u2019ve cancelled my direct debit, otherwise they would have just taken the money, but I know that shortly they will put this in the hands of a debt collector.\u201d<\/p>\n\n","protected":false},"excerpt":{"rendered":"
After Ovo took over SSE, some account holders were hit with massive bills for their energy use due to data errors. Customers of the energy firm claim they were hit … <\/p>\n